This step by step guide illustrates how to setup your standard Roadrunner Email Server Setting service using either the POP3 or IMAP protocol on your Apple iPhone or Apple iPad mobile device.

How to configure roadrunner email Pop/IMAP settings for iPhone ?

– Before you start

Make sure you have the following information:

  1. Your email address
  2. Password
  3. Username

NOTE: Please make sure your mobile device has internet connectivity before proceeding with this tutorial.

Step 1 – From the iPhone or iPad main menu screen choose the Settings icon.

 

open setting in iphone

 

Step 2 – From the list of items, scroll and select Accounts & Passwords option.

Step 3 – Select Add Account, then select Other. Next, select to Add Mail Account. You will be prompted to enter your Name, Email, Password and Description.

 

open setting in add account in iphone

 

setting for iphone email

setting for iphone

 

enter password & email

 

Step 4 – Choose either IMAP or POP for your email server. Under the same you will be required to enter the Host Name, Username (your email address) and Password for both the incoming and outgoing mail servers. 

 

imap & pop setting for iphone

 

both setting for iphone

 

Important: iOS may suggest that these fields are optional however they are not when adding your hosted email. Please be sure to add your username and password for both mail servers.

Step 5 – Click Next located above to proceed. You will be presented with a pop-up message that reads Cannot Connect Using SSL. It will ask you if you want to try setting up the account without SSL. Select Yes to proceed. It will ask you a second time for the outgoing mail server, select Yes again to proceed.

Your hosted email address has now been configured to your Apple device.

Troubleshooting:

If your ISP is blocking port 1025 you can try the alternate ports 587 and 25. If your ISP blocks outgoing mail server port 25 you may need to try 1025 or 587. If you still are unable to connect to the SMTP mail server using these ports, please contact your ISP for more details as they may require a unique port number to be used instead.

To change your port number for the SMTP server please follow these steps:

Step 1. On your device open Settings then scroll down and select Mail, Contacts, Calendars.

Step 2. Select your account then under IMAP/POP select your account again. Scroll to the bottom where you will find Outgoing Mail Server and select SMTP.

Step 3. Under Primary Server select mail.yourdomain.tld and ensure that it is set to On. Below you will see the Server Port, you can replace port number here. When you have finished select Done located above.

By now you have made the successful changes to your roadrunner email IMAP settings. And hence by following these steps you will be able to send your required mail from your roadrunner email account. Through this one will be able to access the email by the account itself and without opening the roadrunner email account.

How to configure roadrunner email IMAP/POP settings for Outlook?

If your business uses Roadrunner as your Internet service provider, you will have one or more email accounts. While you can check your email on the provider’s website, you can also add your account to Outlook to check RoadRunner and your other email providers in one place. If you have multiple RoadRunner email addresses, adding them all to Outlook can be a significant time saver.

Step 1

To set up a new email account, click the File tab and then click Add Account. If you’re modifying the settings on an existing account already configured in Outlook, click on Account Settings and then click on Change settings for this account or set up more connections.

add roadrunner account in outlook

Step 2

Manually Setup a New Email Account by selecting the radio button for Manual setup or additional server types.  Then click Next.

roadrunner account in outlook

Step 3

Select Email Account Type click the radio button for POP or IMAP and click next.

pop & imap roadrunner for outlook

Step 4

If you’re editing an email account that already has been configured in Outlook, click on the account name and then click on the Change button. (To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account.)

roadrunner setting

Step 5

Configure General Settings

  • Your Name is your name as you want it to appear in emails that you send
  • Email Address should be the full email address
  • Account Type will be POP3 or IMAP, depending on your preference. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.

configure roadrunner in outlook

  • Incoming mail server                                        

– When using secure (SSL) settings, use the server’s hostname (host.yourdomainname.com).            – When using standard (non-SSL) settings, use mail.yourdomainname.com

pop setting for roadrunner

  • Outgoing mail server (SMTP)                   

– When using standard (non-SSL) settings, use mail.yourdomainname.com

– When using secure (SSL) settings, use the server’s hostname    (host.yourdomainname.com)

  • User Name is your full email address, not just the part before the at symbol.
  • Password is the email account password.
  • Require logon using Secure Password Authentication (SPA) must not be checked. SPA is not the same as SMTP authentication, which is used on cPanel servers.

Step 6

 Configure Outgoing Server Settings by clicking the More Settings button, and select the Outgoing Server tab.

  • My outgoing server (SMTP) requires authentication should be checked
  • Use same settings as my incoming mail server should be enabled
  • Log on to incoming mail server before sending mail (POP3 only) should not be enabled. That setting applies only to servers configured to allow POP Before SMTP authentication, in which a successful login to retrieve mail allows a user from the same IP address to also send mail for a period of time. It is not compatible with servers requiring SMTP authentication.
  • Now select the Advanced tab at the top of the More Settings window.

Step 7

Configure Ports and Encryption

Fill in the Advanced settings using the images and instructions below. Once complete, click OK to return to the previous window.

Advanced Internet E-mail Settings screens for email accounts using IMAP (left) and POP3 (right) connection methods over a standard (non-SSL) network connection.

Standard (Non-SSL) IMAP Settings Standard (Non-SSL) POP3 Settings
  • Incoming server (IMAP) is port 143
  • Use the following type of encrypted connection is “None”
  • Outgoing server (SMTP) is port 25 (587 also can be used if needed)
  • Use the following type of encrypted connection is “None”
  • Incoming server (POP3) is port 110
  • This server requires an encrypted connection (SSL) is not checked
  • Outgoing server (SMTP) is port 25 (587 also can be used if needed)
  • Use the following type of encrypted connection is “None”

 

Secure (SSL/TLS) IMAP Settings Secure (SSL/TLS) POP3 Settings
  • Incoming server (IMAP) is port 993
  • Use the following type of encrypted connection is “TLS”
  • Outgoing server (SMTP) is port 465
  • Use the following type of encrypted connection is “TLS”
  • Incoming server (POP3) is port 995
  • This server requires an encrypted connection (SSL) is checked
  • Outgoing server (SMTP) is port 465
  • Use the following type of encrypted connection is “TLS”

Step 8

Click the Next button to make a connection to the server and test the configuration. If you’re using SSL settings and your server has a self-signed (free) SSL certificate installed on the mail server, you may get a popup warning. If so, you will need to click the Yes button to accept the certificate and proceed. Alternatively, you may select View Certificate and then click Install Certificate on the next screen to install the certificate locally and prevent the notice on subsequent connections.

Once you click Yes, Outlook will test the connection settings.

When you see the success message, you’re ready to start using your email address with Outlook

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